In our work on the council, we will:
Be impartial and fair
Be collaborative
Be evidence-led
Act with integrity
Contributing to a fair and sustainable retirement village sector that meets the needs of residents.
To act as an independent body representing the interests of retirement village residents.
The Retirement Villages' Residents' Council is an independent body representing the collective interests of retirement village residents in Aotearoa, New Zealand. It strives to be an inclusive environment where resident concerns can be addressed, opinions can be given, ideas can be shared, and decisions made.
The Council provides an opportunity for retirement village residents to share and express their independent views to retirement village stakeholders, including the Retirement Village Association.
Deborah Hart has been appointed as the independent chair of the Council. Residents of retirement villages throughout Aoteoroa New Zealand were nominated to be on the Council. Deborah selected from those nominees with a view to appointing Council members who could well represent residents and reflect the diversity of those living in retirement villages.
Chair, Aoteoroa New Zealand's Independent Electoral Review. Chair, Consumer Advocacy Council. Chair, Holocaust Centre of NZ. Member of the Human Rights Review Tribunal. Former executive director of the Arbitrators' and Mediators' Institute of NZ
"I'm looking froward to advancing the interests of retirement village residents."
Rawhiti Estate, Auckland, Member Refurbishment Committee
Former teacher, Mary and her husband opened one of the first retirement villages in New Zealand. Well-traveled, Mary is the author of two books and is both philanthropic and an advocate for better education and protection of our oceans.
“Optimising residents' quality of life is always a priority"
Bream Bay Village, Ruakaka, Whangarei, Residents’ Committee Chair
A former senior NZ Customs Officer, Deborah has also been involved in the working group with the NZ Motor Caravan Association. She is proficient with policy and governance, bylaws and regulatory drafting.
“Legislation needs to be fair for all.”
Acacia Cove Village, Manurewa, Auckland, Civic Events Co-ordinator Residents’ Association
Former secretary at Manukau City Council and with various roles for the last 20 years as the Civic Events Executive for the Mayor of Manukau and former deputy chair of the Manurewa Local Board, Stella received the Queens Service Medal for her services to the community and seniors.
“Representation is important.”
Tamahere Eventide Retirement Village, Hamilton, Village Trustee
Former school dental nurse and manager of Wellington community dental services, and Catholic Social Services in the Waikato. Carole is involved in the Catholic Church and has many roles in the church and in her village.
“It’s a privilege to represent other residents.”
Parkwood Retirement Village, Waikanae, Kapiti Coast, Past committee member residents’ association
A recipient of a NZ Order of Merit for services to Forestry, former professional forester, Andrew is very involved voluntarily with the NZ Institute of Forestry, (NZIF). He served 10 years on the Council including six as President, ten years as chair of its Foundation and is currently in his 8th year on the NZIF Registration Board.
“I’m just an ordinary guy who has held a couple of governance positions.”
Speldhurst Country Estate, Levin, Chair, Speldhurst Residents’ Assoc
With a long career in the Royal NZ Air Force, Roger has also held various senior management and governance positions. He currently serves on the Lower Hutt Licensing Committee.
“The Council should be a bridge between operators and residents.”
Queenstown Country Club, Queenstown
Former career diplomat, Richard has also served in Treasury, the Commission for the Environment and the Royal Commission on Sterilisation and Abortion. He is an artist and author of 2 books.
“I have an in-depth knowledge of regulatory frameworks.”
Papamoa Sands Lifestyle Village, Chair, Residents’ Village Committee
Experienced not-for-profit director, Carol has also held senior management positions and is very experienced in change operations and restructuring, sales and marketing, and human resources. She holds two post graduate diplomas and a Masters in facilitation.
“I like to be involved and contribute.”
Summerset Wigram, Christchurch, secretary, residents’ association.
Former occupational therapist for 30 years, Julie was elected to the CDHB Consumer Council as the Women's Health representative and was on the committee for GreyPower. She has held many voluntary roles.
“I’m passionate about village life and the workings in all aspects”.
Greenwood Park, Tauranga, resident’s advocate at a care facility.
Denise has spent the last 32 years involved with the development, operation and management of retirement villages throughout NZ and has served on the Retirement Villages Association executive.
“ I would like to ensure better relationships between residents and their village operations and management structures.”
The Council is funded by the the Retirement Villages Association of New Zealand, but operates independently.
The Retirement Villages Association of New Zealand Inc is a membership association representing 96% (by unit numbers) of all the operators, developers and managers of retirement villages throughout New Zealand.
Please review our terms of reference for more information.
The Council consists of between 10 and 20 residents, at any one time, who are interested in actively participating in representing their fellow residents of retirement villages. They represent the diversity of those living in retirement villages.
Council members have been selected by the chairperson from candidates nominated.
Please review our terms of reference for more information.
Whilst funded by the Retirement Villages Association, the Council is an independent body representing the collective interests of retirement village residents. That independence is underlined in the Council's terms of reference. In particular, the Council can express its opinions, inlcluding publicly, without any expectation or control from any party, including the Retirement Villages Association.
Please review our terms of reference for more information.
The terms of reference for the Council set out five key objectives - communication, supporting the the implementation of best practices, to put the interests of residents at the heart of every decision, to act as a conduit between residents, management and Retirement Villages Association members and to seek opportunities for positive change on issues that affect retirement village residents.
No - that is not the role of the Council.
Every village is required by law to have processes that enable complaints and disputes to be solved. Your first point of contact is with your village to try and reach a resolution of the issues. But if that doesn't work, the matter can be escalated.
Information is available on the Retirement Commission website on the processes and resources available to you: https://retirement.govt.nz/retirement-villages/complaints-and-disputes/
The Retirement Villages' Residents' Council is an independent body representing the collective interests of retirement village residents in Aotearoa, New Zealand.
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