Council Helps Drive New Complaints Scheme for Residents
The Residents’ Council made formal submissions and met with the designer of a new complaints scheme for residents, advocating strongly for a fairer and clearer complaints scheme. The Council was also able to meet with operators to explain how a fair and independent complaints scheme could work to the benefit of all.
Retirement Commissioner Jane Wrightson has said "the system needed changing."
“The existing complaints and disputes system does not meet best-practice standards, and both the Retirement Commission and Te Tūāpapa Kura Kāinga – Ministry of Housing and Urban Development want to address these issues as part of the broader sector review under way,”
Read full article HERE
Oversimplifying village residents’ voices won’t deliver fair reform , Carol Shepherd, Spokesperson for the Retirement Villages' Residents' Council There is rarely a single legitimate voice for any large and diverse group of people. Retirement village residents are no exception. More than 50,000 New Zealanders live in retirement villages. They come from different backgrounds, have different financial circumstances, different health needs and very different expectations about ageing. It should surprise no-one that they do not all speak with one voice — nor should they be expected to. Much has been written recently about who represents residents and what residents want. In that debate, it is important to understand who the Retirement Villages’ Residents’ Council is — and, more importantly, what we hear directly from residents themselves. Read full article HERE
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