Council Helps Drive New Complaints Scheme for Residents
The Residents’ Council made formal submissions and met with the designer of a new complaints scheme for residents, advocating strongly for a fairer and clearer complaints scheme. The Council was also able to meet with operators to explain how a fair and independent complaints scheme could work to the benefit of all.
Retirement Commissioner Jane Wrightson has said "the system needed changing."
“The existing complaints and disputes system does not meet best-practice standards, and both the Retirement Commission and Te Tūāpapa Kura Kāinga – Ministry of Housing and Urban Development want to address these issues as part of the broader sector review under way,”
Read full article HERE
Council Member Denise Whitehead has written a series of articles on Retirement Village Choices. You can read all three articles here
Please read two excerpts here from Ministers expressing their appreciation to Former Chair Deborah Hart and acknowledging the valuable work undertaken by the Council
