Easier Resolution of Complaints
Easier Resolution of Complaints
The Council has been working on an effective new dispute resolution process that could support both residents and operators to resolve their complaints. It believes residents need an easier way to complain and have their complaints dealt with effectively and efficiently by a new independent service. To see what our dispute resolution system would look like, click HERE.
Council Member Denise Whitehead has written a series of articles on Retirement Village Choices. You can read all three articles here
Please read two excerpts here from Ministers expressing their appreciation to Former Chair Deborah Hart and acknowledging the valuable work undertaken by the Council
