Pleasing but slow progress in ensuring viability of retirement village industry

The Government appears on the right track in signalling changes to better balance the needs of residents of retirement villages and operators and ensure this critical industry remains viable.


"We welcome the direction of travel for future reform following the review of the industry carried out by the Ministry of Housing and Urban Development," said Carol Shepherd of the Retirement Villages’ Residents’ Council (Council).


The next stage of the review including key priorities for further work was announced by Ministers on 16 October 2024. This includes the intention to bring new legislation to reform the Retirement Villages Act to Parliament in the next term.


"The Council has advocated for legislative change to provide improved consumer protections for residents and ensure the industry is sustainable so this is much needed, albeit slower progress than we would have wanted.


"The country faces big challenges in this sector with the population of villages set to more than double from 50,000 residents today within the next 20 or so years.


"It is pleasing that the Government has recognised the need to balance the needs of residents and the need for a sustainable industry. As our population grows and ages, residents need to have choices, their assets need to be better protected and the industry must be able to provide affordable options.


"Specifically, the Council is pleased the Government has decided to look at options for incentivising or requiring early capital repayments when residents move out of a village.

"This has been a big issue for residents. They quite rightly want their capital returned to them or their families quickly and interest should be paid as well if the process takes too long.


"The Council also welcomes the intention to prioritise work on better managing complaints and disputes and who should pay for the maintenance of operator-owned chattels and fixtures. These are also areas of great concern for residents.


"The Council looks forward to working with the Government on the next stage of the review to ensure changes that benefit residents," said Carol Shepherd.


To view the Government announcement, click HERE


13 July 2026
Plan for the Future A common misconception is that retirement villages and rest homes are the same thing – they are Not. A retirement village is for independent living and usually for people in their 70’s who are active and want convenience, community and security. A rest home is about care – it offers day-to-day health assistance when one requires ongoing support or 24hour care. Not all villages have a rest home facility on site and not all rest homes are able to offer a rest home bed or a respite bed when you need it. So, what happens when you become a little frail, can manage those day-to-day tasks but do find it a struggle and maybe no longer have the convenience of the car to get around but don’t want to lose your independence or rely too heavily on family, neighbours & friends. The best time to think about how you will manage, how aged care may affect you, is well before it is needed. Having an enduring power of attorney for care and welfare in place is a good start. Be aware that some family members can become very difficult when aged care is discussed and they don’t want to lose ‘their inheritance’ on rest home fees. They could argue “stay in your own home, we’ll help you” and “well be there for you”. The bottom line is to educate yourself in advance. The less you need to put into place when and if the time comes the more at rest you will be to enjoy your retirement years. Start the conversation before you have to. It’s a known fact that families who have discussed these difficult issues in the early stages are best prepared to navigate the way forward. Tell your family what you want – perhaps stay at home with outside support but with family in the overseeing role, or move when the time seems appropriate. Most family members come with good intentions – many adult children gradually become carers without consciously deciding to and because the assistance builds up slowly it is not always recognised until it becomes mixed with heaps of other emotions – time off work, fatigue, financial pressure and even resentment.  The goal isn’t to remain in your own home at all costs, its about being safe, connected and independent for as long as possible. If everyone is onboard with your feelings, your wants and your needs any move can be a genuine positive experience for everyone. Take time out to plan those what ifs. Discuss them with your family. Ensure they understand your point of view. Write down the facts if need be – then put it away in the bottom drawer and get on with life.
8 July 2026
Left: Photo of Chair Carol Shepherd and Tauranga MP Sam Uffindel. Right: Chair Carol Shepherd and Council member Denise Whitehead with Minister Potaka.