Review of the Retirement Villages Act now underway

In 2023 the Ministry, working in partnership with the retirement sector, will begin a review of the Retirement Villages Act. This review will be part of the Ministry’s wider housing work programme and our commitment to creating thriving communities where everyone has a place to call home.


They are working towards the release of a discussion document in September 2023.

The Retirement Villages Act 2003 

The Retirement Villages Act 2003 (the Act) sets out obligations for retirement village operators and the rights of residents and anyone considering moving into a retirement village. The Act has two main purposes 


  • protecting the interests of residents and intending residents,
  • to enable retirement villages to develop under a legal framework that is easy for residents, intending residents, and village operators to understand.


The Act also sets out further specific purposes such as promoting understanding of the financial and occupancy interests of residents and intending residents, providing a regulatory and monitoring regime and a way to introduce rules and procedures that give effect to this regime.  


Oversight of the conditions in which operators enter the sector and run retirement villages is also included. The Act also gives powers and duties to the Registrar of Retirement Villages and the Retirement Commissioner.  


Read more about the Retirement Villages Act 


Reviewing the Retirement Villages Act 

It’s almost been 20 years since the Act and related regulations and codes were introduced and these have not been reviewed since. The review aims to address issues and strike a balance between the rights and responsibilities of residents and operators of retirement villages. 


Scope of the Review 

At a high level, the review is set to consider whether the current Act and all its parts remain fit for purpose to ensure: 


  • adequate consumer protections for residents and intending residents of retirement villages,
  • an effective balance between the rights and responsibilities of residents and operators of retirement villages,
  • the on-going viability of the retirement village sector and its ability to provide a range of retirement housing options and consumer choice, and
  • appropriately defined rights and responsibilities of residents and operators, including where they may differ for different occupancy rights. 



The review will also consider specific aspects related to the main phases of retirement village experience, such as moving in, living in and moving and on, and some wider issues.

by Deborah Hart 29 July 2025
The Residents’ Council made formal submissions and met with the designer of a new complaints scheme for residents, advocating strongly for a fairer and clearer complaints scheme. The Council was also able to meet with operators to explain how a fair and independent complaints scheme could work to the benefit of all. Retirement Commissioner Jane Wrightson has said "the system needed changing." “The existing complaints and disputes system does not meet best-practice standards, and both the Retirement Commission and Te Tūāpapa Kura Kāinga – Ministry of Housing and Urban Development want to address these issues as part of the broader sector review under way,” Read full article HERE
by Deborah Hart 25 July 2025
We want to know what residents think and we are always looking for ways to better understand resident needs. So the Retirement Villages’ Residents’ Council this week invited residents to take part in a short survey about Occupation Rights Agreements — specifically, what matters most when it comes to getting your money back after the agreement ends. Many residents have raised concerns about covering costs after they leave their village or when their estate is managing financial matters. This anonymous survey, conducted by independent firm Talbot Mills Research, will help ensure residents’ voices are heard on this important issue. The survey takes just a few minutes to complete and will remain open for around a week.  As a thank you, everyone who completes it will go into the draw to win one of three $100 Prezzy Cards. (Contact details are only used for the prize draw and are kept separate from survey responses.) You can take part in the survey and please share this with other village residents — every voice counts. Take the survey HERE