Article in The Post
"Like many others, I enjoy retirement village life and have embraced this new phase wholeheartedly. But there’s a lot that needs fixing, which is why the last Government launched a review of retirement villages."
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The Residents’ Council made formal submissions and met with the designer of a new complaints scheme for residents, advocating strongly for a fairer and clearer complaints scheme. The Council was also able to meet with operators to explain how a fair and independent complaints scheme could work to the benefit of all. Retirement Commissioner Jane Wrightson has said "the system needed changing." “The existing complaints and disputes system does not meet best-practice standards, and both the Retirement Commission and Te Tūāpapa Kura Kāinga – Ministry of Housing and Urban Development want to address these issues as part of the broader sector review under way,” Read full article HERE
We want to know what residents think and we are always looking for ways to better understand resident needs. So the Retirement Villages’ Residents’ Council this week invited residents to take part in a short survey about Occupation Rights Agreements — specifically, what matters most when it comes to getting your money back after the agreement ends. Many residents have raised concerns about covering costs after they leave their village or when their estate is managing financial matters. This anonymous survey, conducted by independent firm Talbot Mills Research, will help ensure residents’ voices are heard on this important issue. The survey takes just a few minutes to complete and will remain open for around a week. As a thank you, everyone who completes it will go into the draw to win one of three $100 Prezzy Cards. (Contact details are only used for the prize draw and are kept separate from survey responses.) You can take part in the survey and please share this with other village residents — every voice counts. Take the survey HERE
