Here’s the latest update from the Retirement Commissioner, who “monitors the effects of the Retirement Villages Act 2003” and receives formal complaints data every six months. Complaints Trends (Oct 2025 – Mar 2026) Key points from October 2025 – March 2026: 289 complaints were received — “up 10% from the previous period’s 262 but lower than 2024 and 2023.” 83% were resolved , an improvement on the previous 81%. 89% of registered villages reported , representing 450 of 504 villages. 70% of villages had no complaints , slightly down from 72%. Top complaint categories: Service quality (20%) Resident behaviour (15%) Maintenance/repairs (12%)  73% of complaints were resolved within 20 working days , showing steady responsiveness across the sector. This data helps residents, families, and operators understand where improvements are being made — and where more attention is needed.