Here’s the latest update from the Retirement Commissioner, who “monitors the effects of the Retirement Villages Act 2003” and receives formal complaints data every six months.

Complaints Trends (Oct 2025 – Mar 2026)

Key points from October 2025 – March 2026:

289 complaints were received — “up 10% from the previous period’s 262 but lower than 2024 and 2023.”

83% were resolved, an improvement on the previous 81%.

89% of registered villages reported, representing 450 of 504 villages.

70% of villages had no complaints, slightly down from 72%.

Top complaint categories:

Service quality (20%)

Resident behaviour (15%)

Maintenance/repairs (12%)



73% of complaints were resolved within 20 working days, showing steady responsiveness across the sector.

This data helps residents, families, and operators understand where improvements are being made — and where more attention is needed.